English
中文
FAQ
Once the company receive your withdrawal request, within the following time frames the withdrawal will be processed; preprocessing (15-30 minutes approx), Reflect at your bank(The processing time depends on the banking).
The A9play website is designed with your privacy and security as a primary concern. A9play is regulated and does not reveal your sensitive details utilizing the highest data protection requirements to any third party until it is authorized to do so under relevant laws and regulations or through a court order.
The company retains the right to disclose and pass the private info to our respective payment settlement processing providers and financial entities, to the degree required for the fulfilment of payments for services rendered by our website. All personal information provided by users, it is transmitted via the Secure Socket Layer (SSL 128-bit encryption standard) and stored in secure operating environments that are not accessible to the public. There is restricted and strict control of all internal access to all info.
Please refer to page How to join the referral program and commission?
Please refer to page How to top up and withdraw on A9 eWallet?
If you encounter password errors, please verify to make sure that your password is entered properly, it must be between 8 and 10 characters, 2 or 3 of which must be in numbers, no special characters allowed. Try to reset your password. If not resolved, please do not hesitate to contact our Live chat customer service support representative.
The minimum deposit is RM20. No maximum withdrawal or limit.
On the home page of the website, tap the “Register” button at the top right corner of the screen, and you will be directed to the registration section. Please include the following information:
- User ID: Kindly name the unique identifier that you will be using to log in.
- Password: This is not a case-sensitive field; however, it will be between 8 and 10 characters wide, composed of letters and numbers (with at least two digits). Please do not include special characters in your password, such as (&^#@~).
- Full Name: Please ensure that you submit the correct full name for payment authentication purposes.
- Phone Number: Please provide a valid phone number for better support and security of your account.
Please kindly note that you must agree that you are above 18 years old to create an account. It is also essential that you accept the terms and conditions. You can check the steps on how to register on A9 Play with detailed instructions if you are not sure.
A9play Bank Account FAQs
How to Bind Your Bank Account in A9play
To link your bank account with A9play, follow these simple steps:
- Tap on “Me.”
- Select “Bank Account.”
- Choose “Add Bank Account.”
- Pick your preferred bank.
- Enter the verification code sent to your phone.
That's it! Your bank account is now linked to A9play, making withdrawals hassle-free.
Why Should I Bind My Bank Account to A9play?
Linking your bank account allows you to conveniently withdraw your A9play Points directly to your personal account, enhancing your gaming experience.
How to Change or Delete My Bank Account
If you need to update or remove your bank account:
- Click on “Me.”
- Select “Bank Account.”
- Tap the “Edit Icon” in the upper right corner.
- Choose to delete your bank account.
Note: You cannot delete your last linked bank account.
A9play Games FAQs
Why Can't I Enter a Game?
If you can’t access a game, ensure you are logged out of any other active games. If you see a “Playing…” prompt, you’ll need to log out from that session. Click on the game module and select Quit to log out and enter another game.
What to Do If a Game Is Under Maintenance
When a game is undergoing maintenance, access will be restricted. If you find yourself locked inside a game, please contact our customer service team for assistance in logging out.
Why Can’t I Log Into the Lion King App?
Many players have reported issues logging into the Lion King app using their UID and password.
Solution: Simply enter the Lion King game through the A9play Game Lobby.
What Does the Green Chip Icon on the Game Logo Mean?
A green chip icon indicates that the game accepts chip betting. Examples include Ekor, Lion King, Poker Win, Sexy Gaming, Play8, Horse Racing RCB988, and Lucky365.
Conversion Rate: 1 Chip = 1 MYR
Are Live Casino Games Real?
Yes! A9play’s live casino games provide an authentic experience from the comfort of your home. Everything occurs in real-time, with live dealers and real participants, replicating the excitement of a physical casino.
A9play Top-Up and Withdrawal FAQs
How to Top Up or Withdraw Funds
For topping up or withdrawing funds, you have two options:
- Instant Top-Up and Bank Transfer.
- Visit: A9play Top-Up/Withdraw
Why Was My Top-Up Not Approved?
Top-up requests can be rejected for several reasons:
- The receipt is unclear.
- Important details like time, date, transfer amount, or bank account information are missing.
- The recipient reference appears suspicious (e.g., for buying items, stocks, etc.).
Why Was My Withdrawal Rejected?
Withdrawals may be denied if your betting turnover does not meet the minimum requirement, which is one times your top-up amount.
Example: If you top up RM1000 but only bet RM100, your turnover will be RM100, which is insufficient for withdrawal.
For more information about A9play Casino and to enhance your gaming experience, explore our resources and support.