English
FAQ
Once the company receive your withdrawal request, within the following time frames the withdrawal will be processed; preprocessing (15-30 minutes approx), Reflect at your bank(The processing time depends on the banking).
The A9play website is designed with your privacy and security as a primary concern. A9play is regulated and does not reveal your sensitive details utilizing the highest data protection requirements to any third party until it is authorized to do so under relevant laws and regulations or through a court order.
The company retains the right to disclose and pass the private info to our respective payment settlement processing providers and financial entities, to the degree required for the fulfilment of payments for services rendered by our website. All personal information provided by users, it is transmitted via the Secure Socket Layer (SSL 128-bit encryption standard) and stored in secure operating environments that are not accessible to the public. There is restricted and strict control of all internal access to all info.
- Please refer to page How to join the referral program and commission
- Please refer to page How to top up and withdraw on A9 eWallet?
If you encounter password errors, please verify to make sure that your password is entered properly, it must be between 8 and 10 characters, 2 or 3 of which must be in numbers, no special characters allowed. Try to reset your password. If not resolved, please do not hesitate to contact our Live chat customer service support representative.
The minimum deposit is RM20. No maximum withdrawal or limit.
On the home page of the website, tap the “Register” button at the top right corner of the screen, and you will be directed to the registration section. Please include the following information:
- User ID: Kindly name the unique identifier that you will be using to log in.
- Password: This is not a case-sensitive field; however, it will be between 8 and 10 characters wide, composed of letters and numbers (with at least two digits). Please do not include special characters in your password, such as (&^#@~).
- Full Name: Please ensure that you submit the correct full name for payment authentication purposes.
- Phone Number: Please provide a valid phone number for better support and security of your account.
Please kindly note that you must agree that you are above 18 years old to create an account. It is also essential that you accept the terms and conditions. You can check the steps on how to register on A9 Play with detailed instructions if you are not sure.